Free application for Dom.ru clients. What you can do with the application:
CONNECT SERVICES ONLINE
Apply for Internet and TV connection completely online in a few steps — without unnecessary calls to the operator. Track the application status and manage your contract after connecting services in one application.
MANAGE CONTRACT
Log in to the application using the contract number and password. Authorization by the linked phone number or email is also available. If you have several contracts, add them all to the My Dom.ru application and switch between them without re-entering your login and password.
MANAGE SERVICES
See the characteristics of your tariff: Internet speed, number of TV channels, which services are connected and their cost.
If you are not satisfied with the current characteristics, change the tariff, connect and disconnect additional services, or suspend them for the duration of your vacation. The application allows you to manage speed bonuses, antiviruses, TV channels, online cinema subscriptions and services — Litres, VK Play, Yandex 360 and others.
MANAGE THE DOM.RU ROUTER
Restart the TP-Link EC220-G5 router or turn off Wi-Fi on it directly through the application. You can manage the router from home and remotely, via mobile Internet. You can also view information about connected devices and change Wi-Fi network settings in the application.
RUN DIAGNOSTICS AND INTERNET SPEED TEST
Run diagnostics to find out if everything is ok with the Internet and TV. If something is found, we will fix the problem or offer a solution. Measure the Internet speed to make sure it matches your tariff.
PAY FOR SERVICES
Stay up to date with what and when you paid using the payment history.
Pay for Dom.ru services in any convenient way — by bank card, through the fast payment system or SberPay.
Set up automatic balance replenishment — services will always be available, and you will not waste time paying for them. If you need a service, but you cannot replenish your account yet — connect the promised payment.
LEARN ABOUT PERSONAL OFFERS
Take advantage of offers that are only available in the mobile application. New bonuses from Dom.ru are waiting for you every month.
CONTACT SUPPORT
Write to the chat or email stores.support@r1.team — we will answer any question. Receive notifications about maintenance work and network failures in the application.
Leave your feedback and suggestions — they will help us make My Dom.ru better.
Happy New Year! It's time to decorate the tree and the house. And we have decorated our application. Go to the Profile and choose a New Year's theme and icon.
In the pre-New Year's bustle, we continue to improve the application and added a search for instructions in the Help section. Now it will be easier and faster to find the information you need.
Happy New Year! It's time to decorate the Christmas tree and home. And we've decorated our app. Go to Profile and choose a New Year's theme and icon.
In the pre-New Year's bustle, we continue to improve the app and added a search for instructions in the Help section. Now it will be easier and faster to find the information you need.
The Watch Everywhere and Manage Viewing services have moved. Now they can be found on the Services screen in the Additional TV and Movix services section. Here you can also manage connected services and connect new ones. We have worked on the design of this section, made it more convenient.
This time we worked with support chat and speed bonuses.
• Changed the design of the chat. This is not visible to all users yet. But the essence of our chat remains the same: you can always ask any questions about our services.
• Updated the design of speed bonuses and added more information about them. Now it will be more convenient to connect them through the application. They still remain in the Services section, go ahead and speed up.
This time we worked with support chat and speed bonuses.
• Changed the design of the chat. This is not visible to all users yet. But the essence of our chat remains the same: you can always ask any questions about our services.
• Updated the design of speed bonuses and added more information about them. Now it will be more convenient to connect them through the application. They still remain in the Services section, go ahead and speed up.
This time we worked with the support chat and speed bonuses.
• Changed the design of the chat. This is not visible to all users yet. But the essence of our chat remains the same: you can always ask any questions about our services.
• Updated the design of speed bonuses and added more information about them. Now it will be more convenient to connect them through the application. They still remain in the Services section, go ahead and speed up.
1. Some customers can now navigate to sections from the home screen using quick actions. Select the sections you use most often and they will be at your fingertips. For example, balance history or tips and training.
2. Some more users will now be able to take routers or TV set-top boxes for a test drive for 14 days. Try it and evaluate the possibilities - if the router or set-top box does not suit you, you can return it.
1. Some clients can now go to sections from the home screen using quick actions. Select the sections you use most often and they will be at your fingertips. For example, balance history or tips and training.
2. Some more users will now be able to take routers or TV set-top boxes for a test drive for 14 days. Try it and evaluate the possibilities - if the router or set-top box does not suit you, you can return it.
1. Some customers can now navigate to sections from the home screen using quick actions. Select the sections you use most often and they will be at your fingertips. For example, balance history or tips and training.
2. Some more users will now be able to take routers or TV set-top boxes for a test drive for 14 days. Try it and evaluate the possibilities - if the router or set-top box does not suit you, you can return it.
For some clients, in the “Help” section we added quick access to the most popular questions and tools for self-diagnosis of services and speed measurement.
Minor bugs have been fixed. Update the application to make it work more stable.
Small errors have been corrected. Update the application to make it work more stable.
We launch the first game in the My Dom.ru application. Help our hero go on a journey. You need to choose where he will go and find as quickly as possible all the items he will need along the way. They are hidden in different parts of our application. We give the winners Yandex.Stations and Loyalty Program bonuses. You can play from December 25 to January 24.
Create a New Year's mood. On the eve of the holiday, we added a little snow and New Year's comfort to the application.
Update and check for yourself. And if you also rate it, we will be pleased?
• We have moved all the information about your tariff and equipment from the services screen to a new section. You can go to it from the main page - through “All my services”.
• Added hot buttons to the services screen: what is included in the tariff, change the tariff and others. They will help you quickly navigate to the desired section and manage services.
• Need parental controls? Now you can connect Kids 360 and “Where are my kids” subscriptions.
• We added a program guide to TV channels - now the entire broadcast is at your fingertips.
• We moved all the information about your tariff and equipment from the services screen to a new section. You can go to it from the main page - through “All my services”.
• Added hot buttons to the services screen: what is included in the tariff, change the tariff and others. They will help you quickly navigate to the desired section and manage services.
• Need parental controls? Now you can connect Kids 360 and “Where are my kids” subscriptions.
• We added a program guide to TV channels - now the entire broadcast is at your fingertips.
• You can now activate services on the main screen at any convenient time after payment, if they were not activated automatically
• The design of the frequently asked questions section on the “Help” screen has been updated. Now it’s called “Tips and Training” and will help with questions about services, payment and problems. The section does not stand still and is being expanded - we have already added a lot of new things there. Come read it.
• Some users will see a screen with their connected equipment in a new design.
• You can now activate services on the main screen at any convenient time after payment, if they were not activated automatically
• Updated the design of the FAQ section on the Help screen. Now it’s called “Tips and Training” and will help with questions about services, payment and problems. The section does not stand still and is being expanded - we have already added a lot of new things there. Come read it.
• Some users will see a screen with their connected equipment in a new design.
• You can now activate services on the main screen at any convenient time after payment, if they were not activated automatically
• Updated the design of the frequently asked questions section on the “Help” screen. Now it’s called “Tips and Training” and will help with questions about services, payment and problems. The section does not stand still and is being expanded - we have already added a lot of new things there. Come read it.
• Some users will see a screen with their connected equipment in a new design.
• Added the ability to order equipment through the Russian Post - routers, set-top boxes and Yandex Stations. Choose what is more convenient - delivery through a service engineer or free delivery by mail.
• Updated the application icon for the New Year. If you liked the old one better, you can change the icon on the "More" screen.
• Fixed several bugs to make the application more stable.
We are waiting for your feedback about the application. Thanks to them, we learn what else to improve to make the application more convenient and faster.
